Terms & Conditions
These are the legal terms and conditions under which we (“TT hair tools Limited”) supply our hair extension products.
It is your responsibility to read these terms and conditions carefully before ordering any products from us. By using our HAIR CLUB Extensions, you are indicating that you fully accept these terms and conditions together with our Privacy Notice. If you are not happy to accept these terms and conditions, or our Privacy Notice here, you should not use our products or website. Please retain a copy of these terms and conditions and your order for future reference.
Information About Us
TT Hair Tools Limited(“We”). We are a company registered in England and Wales under company number 11040843 and with our registered office at 28 Market Place, London, W1W 8AW. Our UK VAT number is 281 1616 17. Our email address is info@hairclubextensions.com.
Your Order
Once you have placed your order, you should receive an email or payment link from us acknowledging your order. Please check junk/spam folders if you do not receive this. Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which may be refused for any reason).
Upon receipt of your order we will contact your bank or card issuer for payment authorisation. Your order will not be processed until payment has been received in full. If we accept your order, we will confirm this by contacting you confirming the Product is being processed ready for dispatch at which point the contract between us (“Contract”) will be formed.
As soon as you place your order, we start to process your order which means you will not be able to change it before delivery.
PRICE AND PAYMENT
We accept payment by debit card and credit card.
All our prices are inclusive of VAT (where applicable) and exclude delivery, packaging and insurance which shall be paid in addition to the prices displayed. We retain title to all goods until they are paid for in full.
We can change the prices of our products at any time without notice but changes will not affect orders which We have already accepted.
Delivery
Please see our Delivery & Returns page for further information.
Before you submit your order, you can choose delivery options to choose from depending on your chosen delivery address. We will use your choice to fulfil your order and deliver it as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day you entered into the Contract.
Delivery of your order will be complete when we deliver the Products to the address you gave us and the products will be your responsibility from that time.
To dispute delivery of your order you have seven days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
If there are any discrepancies with your order, you must notify us in writing as soon as possible. Please send details of the discrepancy to info@hairclubextensions.com quoting your order number. If you have been shipped the incorrect goods then please do accept our apologies. Please follow our Returns Procedure and we will endeavour to correct the error as quickly as possible.
Returns
Please check out our Delivery & Returns for more information.
We do not offer refunds but do offer a goodwill exchange service only available within 2 weeks of the original invoice date for hair in its original unopened/untampered/undamaged packaging.
All Products are inspected upon return. If a Product is returned that is not in its original condition, damaged or in unsaleable condition, we won’t be able to give you an exchange and we may have to send the Products back to you and ask you to cover the delivery costs.
We strongly recommend you get proof of postage and follow our returns process. Our returns address is: 28 Market Place, London, W1W 8AW None of this affects your statutory rights.
Liability
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. Our liability shall not exceed 100% of the Product price.
We only supply the Products for professional use only. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
General
Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
If We have to contact you, We will do so in writing or by telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
Please note that these terms and conditions are governed by English law. This means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.
Product Faults
We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
If you discover that your Products are faulty, you must report this to us via email to our Customer Support Team: info@hairclubextensions.com. If you discover your Hair Extensions are faulty, this must be reported to us within a maximum of 30 days of the receipt date; this is due to human hair being a consumable and/or perishable item during wear.
In some circumstances, you will be required to complete a Hair Report Form and/or return the Products to us for inspection and verification of the fault. We reserve the right to request evidence, such as images of the fault, and the return of the Products before issuing any refund of the price paid and/or any associated delivery costs.
Valid Consultation Form
Products are not considered faulty if any of the following apply: deterioration due to poor management including heat damage, incorrect aftercare or poor application management , neglect, the use of chemical treatments including toners and/or colouring products, discolouration or colour fading, use of the Products in chlorinated and/or treated water, hard water with a high mineral content, the use of products containing UV protective ingredients, Fake tanning lotions, normal wear and tear, altering the Product beyond what would be deemed normal, or using the Products other than for their normally recognised purpose.
We will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that you have a consultation before any permanent extensions are applied.
Products are your responsibility until they reach our warehouse. Please ensure all items are packaged properly to avoid damage during transit and that you use a tracked and insured postage method.
Right To Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have fourteen calendar days from the Commencement Date (“the cooling-off period”) in which to cancel this Contract if for any reason you are not happy with the Products which have been delivered to you. This cooling off period begins on the day after the day you receive the Products from us. If your order contains several items which are to be delivered separately, your cooling off period begins the day after the day on which you receive the final part of your order.
FEEDBACK AND COMPLAINTS POLICY
We welcome feedback. We aim to deal with any problems quickly and fairly and to your satisfaction. If you have reason to complain, please email our Customer Support Team: info@hairclubextensions.com stating clearly that you are making a complaint. Our aim is to respond to your complaint within fourteen (14) working days, either resolving the complaint, or with a timescale for resolution.